Segment · Arcades

An arcade without bags of tokens.

We help arcades and game zones replace physical tokens with a wristband or card, spot machine faults faster and build competition that brings players back.

Challenges

Problems we solve in this segment

Some problems are solved by our ready-made tools, others need an implementation or a custom solution. Many of them recur in other types of venue.

Key: Tool ready-made Amuzando toolService: implementation or custom solution

Guest experience3

01

Scores on paper

Problem

Machine high scores vanish when switched off.

Our answer

Shared daily and seasonal machine leaderboards, with scores linked to the player's wristband.

Also in: Mini golf, Trampoline parks, Activity centres, Events, Water parks, Escape rooms

02

Guests do not return

Problem

Guests come once, and the next visit is no different.

Our answer

We design reasons to return: progress, personal bests, challenges and seasonal leaderboards.

Also in: Mini golf, Trampoline parks, Amusement parks, Play centres, Activity centres, Events, Water parks, Outdoor attractions, Escape rooms

03

Feedback only lands on Google

Problem

You learn about problems from reviews, after the guest has left.

Our answer

A QR code for quick feedback during the visit. Issues go to staff, and happy guests get a review link.

Also in: New venue from scratch, Mini golf, Trampoline parks, Amusement parks, Play centres, Activity centres, Events, Water parks, Outdoor attractions, Escape rooms

Sales and booking3

04

Birthdays and groups by phone

Problem

Birthdays, school trips and corporate groups take many calls and emails.

Our answer

Online packages with a choice of date, room and extras, plus automatic messages.

Tool Booking Coming soon

Also in: New venue from scratch, Mini golf, Trampoline parks, Play centres, Activity centres, Water parks, Outdoor attractions, Escape rooms

05

Physical tokens and cards for machines

Problem

Bags of tokens, coins and cards that get lost and have to be counted and reconciled.

Our answer

Bandly: tokens on an RFID wristband. Each machine and attraction has its own token price, and reception tops up the wristband.

Tool Bandly Coming soonService: automation

Also in: Amusement parks, Events

06

Tickets and passes only at the till

Problem

Tickets, passes and vouchers sold only on site.

Our answer

Online sales connected to the till and entry system, with no retyping.

Also in: New venue from scratch, Mini golf, Trampoline parks, Amusement parks, Play centres, Events, Water parks, Outdoor attractions, Escape rooms

Operations and service3

07

Faults reported too late

Problem

A broken machine sits for weeks before anyone notices.

Our answer

A QR code on the machine: players report faults, and statistics show which machines break most often.

Also in: New venue from scratch, Mini golf, Trampoline parks, Amusement parks, Play centres, Activity centres, Events, Water parks, Outdoor attractions, Escape rooms

08

No view of occupancy

Problem

Nobody knows which machines earn money.

Our answer

Usage statistics for each machine: games, tokens, peak hours.

Also in: New venue from scratch, Mini golf, Trampoline parks, Amusement parks, Play centres, Activity centres, Events, Water parks, Outdoor attractions

09

Inspections on paper

Problem

Daily inspections and safety checklists are on paper or not done at all.

Our answer

Digital checklists opened from a QR code on the device, with history and reminders.

Also in: New venue from scratch, Mini golf, Trampoline parks, Amusement parks, Play centres, Activity centres, Events, Water parks, Outdoor attractions, Escape rooms

Back office and data4

10

Manual back office

Problem

Daily reports, till reconciliation, accounting exports and rotas done by hand.

Our answer

Automatic reports and exports, tills connected to accounting, less work after closing.

Also in: New venue from scratch, Mini golf, Trampoline parks, Amusement parks, Play centres, Activity centres, Events, Water parks, Outdoor attractions, Escape rooms

11

Systems that do not talk

Problem

Tills, booking, ticketing and attractions all run separately.

Our answer

API integrations and data sync, without replacing systems that already work.

Also in: New venue from scratch, Trampoline parks, Amusement parks, Play centres, Activity centres, Water parks, Outdoor attractions, Escape rooms

12

No data for decisions

Problem

Decisions on prices, opening hours and investments are made by gut feeling.

Our answer

One view of the data: traffic, occupancy, sales, attraction results and reports.

Also in: New venue from scratch, Mini golf, Trampoline parks, Amusement parks, Play centres, Activity centres, Events, Water parks, Outdoor attractions, Escape rooms

13

No contact after the visit

Problem

Once the guest leaves, there is no way to invite them back.

Our answer

Results and visit history available afterwards, with a natural opt-in for contact.

Also in: Mini golf, Trampoline parks, Amusement parks, Play centres, Activity centres, Events, Water parks, Outdoor attractions, Escape rooms

Guest experience

What we can improve for guests

  • daily and seasonal machine leaderboards
  • challenges and tournaments
  • points-based prizes instead of paper tickets
  • birthdays with a game package
Automation

What we can take off your staff

  • tokens on an RFID wristband instead of coins
  • machine fault reports from QR codes
  • machine usage statistics
  • online birthday packages
  • daily reports and reconciliation
Tools

Tools for this segment

BDComing soon

Bandly

RFID wristbands: entry, tokens for bar and attractions, exit with history.

In development
SLive

Spotivo

Reports and feedback from QR codes, with a ticket flow and statistics.

Open the tool ↗
BComing soon

Booking

Online booking of time slots, sessions and groups.

In development
Who we help

Owner, manager, marketing or technician — each has different problems.

See roles and their problems →

Want to get rid of physical tokens?

Describe your venue and the problem. We will suggest a first small test.